Frequently Asked Questions

Please click “ Track My Order” at the head of the website. You can also log in Check the status of your order so that you can track your order at any time.

Yes, you can certainly return your item and shipping is free for all eligible returns! Such as if you receive the wrong product, or the product is damaged during transportation. But if the reason is personally, the customer shall bear the freight when returning the product.

We have a 30-day return policy. You can get a full refund when you return your undamaged item(s) within 30 days. All items must meet the return conditions / requirements in order to be approved for return for credit.Please note that products must be returned in the original packaging and will not affect the second sale.
Step1. Contact customer service to obtain return qualification.
Step2. After obtaining the eligibility for return, send the item back to cipacho according to the guide address.
Step3. Cipacho will complete the refund process within 48 hours after receiving your item.

Yes, it is safe, and we comply with the laws regarding privacy and security. You don’t need to worry about your privacy and security, we will not sell your information to any third party. When you check out, you will be redirected to a secure page supervised by a trusted organization. After checkout, Cipacho will not record your payment account number and password. For specific information, you can check “privacy policy” and “terms & condition”on this site, or contact us directly to inquire about related issues.
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If the package is shipped and it is on the way, please contact the carrier to correct the delivery address. If the package hasn’t shipped, please feel free to contact us with your new delivery address.
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It's better to take a video of the packaging when you receive the goods. If there’s something missing, please contact our customer service with relevant photos and we will send you the missing parts.
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When you receive item(s) that is defective, incorrect, or incomplete, please contact us immediately so we can make it right. Once we accept your return request, we are here to help you with a replacement or return. And you don't need to pay the postage when returning the product.
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If you still haven’t been received it, please write to us via with the order number and we will resolve it for you.

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